FAQ - Gift Hampers Macau
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FAQ

Gift Hampers Hong Kong treats every customer as an individual. We respect the fact that every customer has unique needs and may have different questions and concerns. On this page we have answered some of the common questions that we receive. However, if there are any areas that we have not covered, please contact our customer services hotline (Mon - Fri 9.30am - 5.30pm) on (+853) 6262 5203 where they will be happy to help.

 

Q: Having problems placing order using a non-Macau issued credit card.

Please email us at macau@gifthampers.com.hk or call (+853) 6262 5203. We will complete your order and process your credit card separately.

 

Q: Do you ship outside of Macau?

Yes. Please contact our office directly (email us at macau@gifthampers.com.hk or call (+853) 6262 5203). There are things which we could not send overseas such as fresh fruits to Australia and liquids to certain countries. We will have to review your order on a case by case basis.

If you wish to send a hamper to Hong Kong, please visit our Gift Hampers Hong Kong website.

 

Q: Is delivery free of charge as advertised?

A: Yes, delivery to Macau and Taipa is free. Please read our Terms & Conditions for more details.

 

Q: Can I order over the telephone or by email?

A: Yes, please contact us on (+853) 6262 5203 or email macau@gifthampers.com.hk

 

Q: I have a special request, can you help?

A: We will do our best to cater for all our client's needs. If you prefer Japanese fruits, we can source them for you. We have even developed photos for our clients.

 

Q: What currency does Gift Hampers Macau use?

A: All of the prices displayed on Gift Hampers Macau are in Hong Kong Dollars unless stated otherwise.


Q: What if I do not have credit card?

A: Payment can be made via direct deposit into our bank account. We also accepted bank cheques and will dispatch after money is cleared.


Q: What happens if I hold a credit card that is not accepted by Gift Hampers Macau, how can I pay?

A: If your credit card is not mentioned in our list of accepted payment methods and you do not have a PayPal account, please contact our Customer Service Team on (+853) 6262 5203 or email us at macau@gifthampers.com.hk . Our representatives will be happy to assist you to purchase goods using an alternative payment method.


Q: Is the information I provide to Gift Hampers Macau during the purchase process secure?

A: All of the information that you send to us during the purchase process is encrypted. Our site uses reCAPTCHA to protect against automated access to our information and any user who attempts to view data will be presented with encrypted data that is beyond recognition.


Q: How can I cancel an order that has been placed on Gift Hampers Macau?

A: If you wish to cancel an order that contains any fruits, food, beverages and other perishable items, you must do so at least 48 hours prior to the requested delivery time. If your request to cancel an order is received less than 48 hours prior to the proposed delivery, you will be charged HK $ 100 to cover our administrative costs. In the event that fruit, food, beverages, other products, packaging material and any other items have already been purchased, the order cannot be cancelled and you will be required to pay the full value of the original order.

If you wish to cancel any non-perishable purchases, you must do so at least 24 hours in advance of the proposed delivery time. Cancellations received less than 24 hours of the delivery time, refund will be provided less delivery charges.

For large or bulk orders of fruit hampers, cancellations must be made at least two weeks in advance to account for preparation and ordering of fruits.

To cancel an order, you should call the customer service hotline on (+853) 6262 5203 or email macau@gifthampers.com.hk, providing details of the order number.


Q: Are you able to deliver during specific delivery times?

A: If you do not require next-day delivery of products, you can select your preferred delivery time. However, 24 hours’ advanced notice is required. If the requested gift must be delivered within a specific period of time or within a narrow timeframe, you should contact Customer Support at least 24 hours in advance of the proposed delivery. In the event that traffic conditions or any other accidents delay delivery, one of our customer service representatives will contact you. If specific delivery times or locations require an additional transportation fee, this will be billed to you. For any delivery enquiries, please contact our Customer Service hotline on (+853) 6262 5203


Q: Do you offer same-day delivery?

Gift Hampers Macau offers free next-day delivery. Same day/urgent delivery may be requested by the customer at an additional cost, however we cannot guarantee this service, especially during peak seasons. In the event that traffic conditions or any other accidents delay delivery, our customer service representative will contact you to make alternative arrangements.


Q: If I accidentally provide the wrong delivery address, what will happen and how can this be resolved?

A: Please be careful when providing the delivery details for your order. It is your responsibility to ensure that the delivery information provided to us is correct and accurate. Unfortunately, macau.gifthampers.com.hk cannot be held responsible for any failed deliveries that occur as a result of the following:

· The recipient’s unavailability at the specified delivery address within the specified delivery period

· An incorrect delivery address

· There is insufficient information about the recipient to complete the delivery

· The contact telephone number of the recipient is incorrect or invalid

If you realize that you have provided incorrect information, please contact Customer Support on (+853) 6262 5203 at least 48 hours in advance of the requested delivery time.


Q: What happens if delivery fails due to incorrect delivery addresses or contact information?

A: If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet all additional delivery charges. If the order involves perishable products, such as fresh fruits, beverage, food or any other perishable products, and delivery cannot be made on the same working day or the next working day, there will be a requirement to replace your replace your entire order in order to ensure the highest quality products are delivered The replacement will be charged at a 30% discount off the original price of the goods.


Q: What happens if delivery fails due to weather or traffic conditions?

A: Any fresh fruit, food, beverages or other perishable products that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery address within 24 hours.


Q: What happens if the recipient is not available at the delivery address at the time of delivery?

A: If perishable products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet any additional delivery charges. If redelivery of any gift hampers that contains fresh fruits, beverage, food or any other perishable products is not made on the same working day or the next working day, there will be a requirement to replace your order with a new gift in order to ensure the highest quality product. The replacement will be charged at a 30% discount off the original price of the goods.


Q: How can I track the progress of my order?

A: Customers can track the progress of their orders online at Gift Hampers Macau. If you have any queries, please contact Customer Services on (+853) 6262 5203


Q: Am I able to make changes to my order or request substitutions or amendments?

We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared and/or in transit.

Depending upon the alteration or amendments the Customer must pay for any additional fees and charges incurred.

In the event that the value of any replacement goods is lower than the value of the original product, the difference in value will not be refunded. Gift Hampers Macau reserves the right to refuse order adjustment or amendments.


Q: Can I request delivery of gifts during weekends and public holidays?

A: Pre-ordered gifts can be delivered on weekends and public holidays including Christmas Day and Chinese New Year. However, we do not accept same-day delivery orders on these days.


Q: How do I know if Gift Hampers Macau received my order?

A: You will receive email confirmation within one hour of placing your order that confirms we have received your request. If you have placed an order online and have not received an email, please call our Customer Services Hotline on (+853) 6262 5203

 

Q: What areas do Gift Hampers Macau deliver to?

A: The service are of Gift Hampers Macau is limited to the territory of Macau. To place orders for delivery within Hong Kong, Please visit our Hong Kong website gifthampers.com.hk


Q: What is the deadline for placing an order on Gift Hampers Macau?

We deliver your hampers free of charge to Macau and Taipa according to the following schedule:

 

Time of Placing Order

(Macau Time)

Earliest Delivery Time Slot (Macau Time)

Monday to Thursday

 

Before 2:00pm

 

 

After 2:00pm

(and before 12:00am)

 

Between 8:00am – 12:00pm the following day

 

Between 12:00pm – 6:00pm the following day

 

Friday

 

Before 4:00pm

 

 

 

 

After 4:00pm

(and before 12:00am)

 

Between 8:00am – 12:00pm the following Monday

Applicable for Saturday or Sunday delivery

 

Between 12:00pm – 6:00pm the following Monday

 

Saturday & Sunday

Anytime

 

Between 12:00pm – 6:00pm the following Monday

 

 

 

Q: Do you offer corporate accounts?

A: We offer corporate accounts to regular volume corporate customers only. Please contact our Customer Service hotline on (+853) 6262 5203 if you would like further information.

 

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